PC

1. Click the icon in the bottom-right corner2. Enter your questions, and the robot will find relevant answers for you automatically3. If you need manual customer service assistance, please click "No, connect to customer service"

APP

Click the button in the upper-right corner.

Enter your questions, and the robot will find relevant answers for you automatically.

Answer the bot's questions, or click skip, the bot will immediately transfer you to customer service assistance

You can also contact customer service via email: cs@bydfi.com