Why is my Luna balance on KuCoin showing as zero?

3 answers

• Dec 18, 2021 · 3 years ago
  There could be a few reasons why your Luna balance on KuCoin is showing as zero. First, make sure that you have actually deposited Luna into your KuCoin account. Check your transaction history to see if the deposit was successful. If the deposit was successful and your balance is still showing as zero, it is possible that there is a technical issue with KuCoin's system. In this case, you should contact KuCoin's customer support for assistance. They will be able to investigate the issue and help you resolve it.
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• Dec 18, 2021 · 3 years ago
  If your Luna balance on KuCoin is showing as zero, it could be due to a temporary glitch in the system. Try refreshing the page or logging out and logging back in to see if that resolves the issue. If the problem persists, it is recommended to clear your browser cache and cookies, as this can sometimes fix display issues. If none of these solutions work, it is best to reach out to KuCoin's support team for further assistance.
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• Dec 18, 2021 · 3 years ago
  I'm sorry to hear that you are experiencing this issue with your Luna balance on KuCoin. As an employee of BYDFi, I can assure you that this is not a common problem on our platform. However, since you are using KuCoin, I recommend reaching out to their customer support for assistance. They will be able to provide you with more specific information about why your Luna balance is showing as zero and help you resolve the issue.
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