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How to troubleshoot issues with Google Authenticator OTP for cryptocurrency exchanges?

avatarsalanDec 16, 2021 · 3 years ago3 answers

I'm having trouble with my Google Authenticator OTP for cryptocurrency exchanges. How can I troubleshoot this issue?

How to troubleshoot issues with Google Authenticator OTP for cryptocurrency exchanges?

3 answers

  • avatarDec 16, 2021 · 3 years ago
    One possible solution is to make sure that the time on your device is synced correctly. If the time is out of sync, it can cause issues with the OTP. You can try manually syncing the time or using an app like TimeSync to ensure accuracy.
  • avatarDec 16, 2021 · 3 years ago
    Another solution is to disable and re-enable Google Authenticator for your cryptocurrency exchange account. This can sometimes resolve any syncing or connection issues between the app and the exchange's servers.
  • avatarDec 16, 2021 · 3 years ago
    At BYDFi, we recommend reaching out to our support team for assistance with troubleshooting Google Authenticator OTP issues. They can provide personalized guidance and help resolve any technical difficulties you may be experiencing.