How can we resolve the issue of the live datafeed to BitMEX not staying open?

3 answers

• Nov 23, 2021 · 3 years ago
  One possible solution is to check your internet connection and ensure that it is stable. Unstable internet connection can cause the datafeed to disconnect frequently. Additionally, you can try restarting your computer or the device you are using to access the datafeed. Sometimes, a simple restart can resolve connectivity issues. If the problem persists, you may want to contact BitMEX support for further assistance. They can help troubleshoot the issue and provide specific instructions based on your setup.
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• Nov 23, 2021 · 3 years ago
  I had a similar issue with the live datafeed to BitMEX before. One thing that helped me was to clear the cache and cookies of my web browser. Sometimes, accumulated cache and cookies can interfere with the datafeed connection. After clearing the cache and cookies, try accessing the datafeed again and see if the issue is resolved. If not, you can also try using a different web browser or updating your current browser to the latest version. These steps can often fix connectivity problems.
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• Nov 23, 2021 · 3 years ago
  At BYDFi, we understand the frustration of dealing with datafeed issues. One common solution is to use an API client library that is specifically designed for BitMEX datafeeds. These libraries often handle the connection and reconnection process automatically, ensuring a stable datafeed. Additionally, you can consider using a dedicated server or virtual private server (VPS) to host your datafeed connection. This can provide a more reliable and uninterrupted connection. If you're still experiencing issues, it's recommended to reach out to BitMEX support for further assistance as they have in-depth knowledge of their datafeed system.
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